October 20th, 2025
New
Improved
We’re thrilled to unveil our next-generation checkout and patient portal, rebuilt from the ground up to deliver a faster, more intuitive, and conversion-optimized experience for your patients and brand.
This release brings a modern, mobile-first interface that feels like an app, performs like one, and drives measurable impact on patient engagement and revenue growth.
⚡ What’s New
A Unified, Mobile-First Experience
Your patients deserve a seamless experience, no matter the device. The new design brings a consistent, app-like interface across desktop and mobile — improving usability, trust, and retention.
More Ways to Pay
Give your patients the flexibility they expect. The new checkout now supports Apple Pay, Google Pay, Klarna, Afterpay, and other digital wallets — all powered by Stripe for secure, seamless payments.
Lightning-Fast, Single-Page Checkout
We’ve simplified the entire checkout flow to one page — reducing load times, friction, and drop-offs. Brands are already reporting noticeable lifts in conversion rates and completed transactions.
Treatment-Based Navigation
Patients can now view everything related to their treatment in one place — orders, prescriptions, support requests, and more — creating a more personalized and connected experience.
Smarter, More Capable Patient Portal
Patients can now manage refills, payments, and subscriptions directly in their portal. It’s faster, more responsive, and fully integrated with your CarePortals backend.
Custom Patient Portal Domains
Reinforce your brand identity with your own patient portal domain, creating a trusted and fully white-labeled experience from start to finish.
📈 Proven Results
Early adopters are already seeing:
Higher conversion rates at checkout
Increased patient satisfaction and retention
Lower support requests thanks to a cleaner, self-service experience
🔄 Seamless Migration
Your data, configuration, and settings automatically carry over — no manual setup required. The new experience works right out of the box.
⚙️ Ready to Upgrade?
If you’d like to enable the new checkout and patient portal for your brand, reach out to our team. We’ll help activate it with minimal setup and ensure a smooth transition for your patients.
May 5th, 2025
New
Improved
We’ve been rolling out many updates over the past few weeks — here’s a quick roundup of the latest features and improvements (some of which you may have already noticed).
Product Management
Support for custom product categories – organize products more efficiently and improve your product catalog experience.
Exclude injection kits for weight loss products per pharmacy.
EMR & Patient Billing
• Credit/Debit patients directly from the customer's EMR profile. Credits are auto-applied to their next order.
Customize order requirements by removing or adding questionnaires.
Use canned messages in EMR Chat to streamline patient communication.
Customers can now reuse saved credit cards—no more re-entering details at every checkout.
Orders & Subscriptions
Subscriptions can now be paused or have their renewal dates and cycles edited from the EMR Admin.
Shipping status popup now includes the carrier name for better accuracy in generating tracking links.
Orders and Subscriptions can now be created directly from the EMR with custom pricing for one-time products.
Added 'Product Name' to the Subscriptions list.
Moved Coupons to CRM > Store Manager.
New Integrations
Integrated with Persona, an AI-powered ID verification platform for secure and seamless patient onboarding.
Integrated with Attentive, a powerful email/SMS marketing platform (similar to Klaviyo).
Expanded our supported Beluga visit types: Anti-Aging, Menopause, Libido, Acne & more.
Team Roles
A new Marketing user role was added. This allows access to CRM only, ensuring PHI data privacy is maintained.